Q. What is vegan fabric? Why do you use it?
A. Vegan fabric is fabric that is created without the use of any products that were created by animals or caused the suffering or exploitation of animals. Cashmere, silk, wool, leather, and feathers are examples of fabrics made from animal products, and the animals are almost always mistreated and killed for their fur, skin, or feathers. There are thousands of vegan fabrics that provide the same look, feel, performance, and quality of animal products, and Temple Ro is committed to seeking them out and using them every single time. No fabric is outstanding enough to justify the suffering of a living being.
Q. Why do you manufacture in the USA?
A. We are committed to manufacturing in the USA for many reasons. First and foremost, manufacturing in the USA means our product is made by well paid adults in a safe environment that we are able to visit (sometimes in a matter of minutes) whenever we need or want. It also allows us to manage production without overseas travel, and keeps our company carbon footprint as small as possible by reducing the environmental impact of shipping product overseas.
Q. Why are certain garments made to order?
A. In our world of instant gratification it can be difficult to wait for things. (Trust us, we get it.) However, we use a made to order system instead of mass producing everything because it leads to less wasted fabric, less wasted energy, and more efficient use of resources. Also, sometimes we find as little as 5-10 yards of amazing fabric and want to save it in order to create the perfect size and garment for a lucky someone.
Q. What is your return policy?
A. We want you to be 100% in love with every item you purchase, so Temple Ro will gladly accept returns of unworn, unused, tagged merchandise within 30 days of receipt. We recommend using a trackable mail service as we cannot be responsible if your item does not reach us or is lost by the parcel service. Shipping costs are not refundable and return shipping fees are the responsibility of the purchaser.
Q. Can I return a made to order garment?
A. Yes. We want you to be 100% in love with every garment, and Temple Ro will gladly accept returns of unworn, unused, tagged merchandise within 30 days of receipt. We recommend using a trackable mail service as we cannot be responsible if your item does not reach us or is lost by the parcel service.
Q. Can I return a custom made Atelier Temple Ro garment?
A. Custom made garments are not returnable or refundable because they are made to fit you and you alone. We are happy to work with you until you're in love with your custom garment, but there are no refunds once the fabric has been cut.
Q. How long do custom made or hemmed Temple Ro garments take?
A. Custom garments and hems can take up to 3 weeks. Please allow enough time for fittings and alterations if you plan to order a garment for a specific event. Please contact us at email@example.com with any questions.
Q. Does Temple Ro do bridesmaids dresses?
A. Yes! So happy you asked! We LOVE doing bridal parties and would be honored to create bridesmaids dresses or jumpsuits for your special day. Please contact Rose directly for more info: firstname.lastname@example.org.
Q. Does Temple Ro ship internationally?
A. Yes! We offer $23.50 flat rate international shipping. If we can ship your items for less we will immediately refund you the difference. There are no returns or exchanges on international orders. All import and customs duties and fees that are incurred as a result of the shipment are the responsibility of the purchaser. Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault. If you’d like a faster shipping service than our flat rate allows, please do not hesitate to contact us and we will quote you!